This document is a draft template and must be reviewed by qualified counsel before launch. It does not constitute legal advice or a claim of legal compliance.
1. Refund requests
Cancellation stops future renewals and does not automatically refund an existing paid period. Refund requests for duplicate or mistaken charges, significant service failures or legally required refunds are reviewed individually. No blanket guarantee overrides mandatory consumer rights.
2. How to request a review
Submit a billing request in Settings with the invoice reference, date and explanation. Never include card numbers or payment credentials. A public support address must be finalized before launch.
3. Unused usage
Unused monthly video quotas do not roll over and do not create a cash balance. Free minutes do not expire. Internal AI budget limits are not prepaid monetary credits.
4. Approved refunds
When approved, refunds are processed through Stripe to the original payment method where possible. The receiving bank determines when funds become available. No processing time is guaranteed.
5. Consumer rights
Applicable withdrawal, refund and consumer-protection rights take precedence over these terms. The final refund policy and business jurisdiction require legal review before live payments are enabled.